24/7 Customer Support with AI Assistant
An AI assistant that answers your customers 24/7 — on WhatsApp, Instagram, Telegram, e-mail and the web widget, in natural language and in context. It hands over to a human the moment it’s needed.
Features that make the work easier.
Workflow Copilot
AI doesn’t just reply — it builds your automations too. Describe what you want and Copilot lays the workflow out live on the canvas. Explore Workflow Copilot →
Natural Language Processing
GPT-4, Claude and Gemini powered NLP. Understand your customers' intent accurately.
Multi-Channel Support
Respond from a single hub across WhatsApp, Telegram, Instagram DM and web chat.
Instant Response
Respond within milliseconds. Improve customer satisfaction with 24/7 uninterrupted service.
Personalized Responses
Create customized responses based on customer history and preferences.
Human Handoff
Automatically route complex questions to human agents.
Performance Analytics
Track response times, resolution rates and customer satisfaction metrics.
Knowledge Base (RAG)
Connect your own docs, product and pricing info; the agent answers only from your data — accurate, no hallucination.
50+ Languages
Detects the customer's language automatically and replies in kind — one setup for a global audience.
Usage & Credit Control
Every reply's credit cost is transparent; track usage by channel and agent, keep your budget under control.
Tone & Persona
Give the agent a name, a voice and a personality that matches your brand — formal, warm or playful. It stays in character across every channel and every language.
Business Hours & Fallback
Answer instantly around the clock, or hand off to a person during working hours and reply automatically after close. You decide when the AI leads and when it steps back.
Confidence Threshold
When the agent isn’t sure, it doesn’t guess. Set the certainty bar below which it stays silent or escalates — so customers never get a confident wrong answer.
Multiple Agents
Run a different agent per channel, brand or department — sales on Instagram, support on WhatsApp — each with its own knowledge, tone and rules.
Test Before You Launch
Chat with your agent in a sandbox before it ever faces a customer. Tweak the prompt, reload the knowledge base and see the exact answer it would send.
Smart Escalation Triggers
Angry tone, a refund request, a VIP customer or a keyword you choose — any of these can pull a human in instantly, with the full conversation already in context.
All in one CRM.
Instead of separate tools — customers, sales and operations in one place, with context intact.
Ask your CRM, get answers.
Quick summary
Summarize a deal in seconds.
Instant answer
Ask the data without waiting for a report.
Draft reply
Generate a draft for a customer email.
Natural language
Ask in plain words, not SQL.
Try Rocketly free.
Bring your whole team into one CRM, without scattered tools.