Clarify the product
A short guide to using it well
AI Assistant brings customer context and the information defined by your team into one working surface so responses can be drafted faster. A teammate reviews the draft before it is sent and keeps control of the final voice.
Who is it for?
It suits teams that answer similar questions across several channels, want a faster first response, and need to make the point requiring human judgment obvious.
What does it not replace?
AI Assistant does not replace commercial, legal, or sensitive customer decisions that require human approval, and it does not claim certainty about data it cannot access.
How to start
- Start with one customer-question type and one reliable knowledge source.
- Define which draft fields a teammate must verify before sending.
- Review answer quality alongside misdirection risk and time to resolution.
Content verified: 2026-08-31
Frequently asked questions
Who is AI Assistant for?
It suits teams that answer similar questions across several channels, want a faster first response, and need to make the point requiring human judgment obvious.
How should a team start with AI Assistant?
AI Assistant brings customer context and the information defined by your team into one working surface so responses can be drafted faster. A teammate reviews the draft before it is sent and keeps control of the final voice. Start with one customer-question type and one reliable knowledge source. Define which draft fields a teammate must verify before sending. Review answer quality alongside misdirection risk and time to resolution.
What does AI Assistant not replace?
AI Assistant does not replace commercial, legal, or sensitive customer decisions that require human approval, and it does not claim certainty about data it cannot access.