Guests keep asking for a table, but the book, the DM and the phone disagree.

Rocketly is a CRM layer for guest communication and booking demand: requests from connected channels attach to a guest record, confirmation stages are tracked, special-occasion and group bookings are filed, and review and complaint follow-up is set up. It does not take over your POS, till or kitchen display; it works next to them as the communication and follow-up layer.

Yes. Connected sources such as WhatsApp Business, a personal WhatsApp line, Instagram DM and story replies, Facebook Messenger, Telegram, email and the web chat widget appear in the same inbox. Rocketly supports 12 channel types in total; which ones you can open depends on your account configuration and plan.

Your POS, till and kitchen display run the moment of service; Rocketly runs the conversation before and after it. Booking requests, special-occasion menus, takeaway enquiries, reviews and return invitations live here. The two systems run in parallel: revenue, checks and stock stay in your own POS, and live till synchronization is outside the product scope.

Platform orders keep running in their own dashboards; Rocketly is not an order-dispatch or courier-tracking system. What collects here are the direct requests that arrive outside those platforms — WhatsApp, Instagram, phone and the web form. That way you can see separately, in your own report, how much work the commission-free direct channel brings.

AI only drafts from the knowledge base you write. Menu content, the allergen list and cross-contamination notes are entered there with your kitchen lead’s approval. The floor team edits the draft and decides whether to send it; AI gives no nutritional or health advice of its own, and the final check on guest-facing text stays with you.

You define a workflow around the booking record: a trigger (as the reservation date approaches), a condition (status confirmed and contact consent given) and an action (reminder message, task or notification). Workflow Builder ships with 55 templates and 46 trigger types; message content and send approval follow your venue policy.

Yes. The quote module turns party size, menu options, cover charge and extra services into a PDF you share through a guest-specific link, and view and approval status are tracked from the record. For corporate work, contracts and invoices stay on the same company record and a recurring quote template can be set up.

Connecting Google Business Profile links your listing, and incoming review or complaint threads are followed as tasks. The review text is attached to the guest record, classified with a topic tag, and a reply is drafted. The final wording and the decision to publish stay with your team, and repeated complaints are followed in the report.

There is a permanently free plan and no credit card is requested at sign-up; there is no trial-period concept. AI reply drafting, advanced workflows and some channel connections sit in paid plans. The pricing page compares which feature belongs to which plan so you can scale with the size of your dining room.