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Wholesale

Dealer orders get agreed on the phone, then nobody knows where the quote sits.

Rocketly links dealer and retailer enquiries from WhatsApp, email and field visits to a single account record. Price-list selection, discount approval, quote revisions and payment-term reminders all move on one board.

Where the Dealer Enquiry and Quote Trail Breaks in Wholesale

The order conversation happens on a rep’s personal phone; when that rep goes on leave, what was promised to which dealer and which discount was discussed leaves the company with them.

The price list gets updated, but the field still quotes from the old one; with no written record of which dealer sits on which discount tier, the same item goes out at two prices.

Quotes are built in a spreadsheet and emailed; nobody tracks whether the buyer opened it, which revision round it is on, or whether the quote is still considered valid.

Balances nearing their due date get asked of accounting one by one; because the reminder lives in a rep’s memory, the collection call usually opens after the term has already passed.

The pre-season order window is short; without a list of what each dealer bought last season and which category has gone quiet, those calls happen with half the preparation.

Which Channels Carry Dealer and Retailer Enquiries

WhatsApp Business

Order lines, price questions and delivery-date confirmations mostly arrive here, and template messages schedule campaign and payment-term reminders.

Personal WhatsApp Line

Field reps write to dealers from a personal number. Connect that line and the conversation history stays with the company when the rep moves on.

Email

Corporate chains and retail buying units run order and quote correspondence over email, and those messages land on the same account record.

Phone and Call Notes

Much of wholesale is still agreed by phone. A call-centre integration attaches the call to the record, with the note and the next step written down.

Website Dealership Form and Chat Widget

Dealership applications and bulk purchase enquiries become records directly, with territory and expected volume fields helping you rank them.

Meta and Google Lead Forms

Lead-form records from dealership recruitment campaigns sync into the CRM, so you can see by source which campaign produced a first order.

What Rocketly Takes Off a Distribution Team’s Plate

Collect Dealer and Retailer Enquiries in One Inbox

WhatsApp Business and a personal line, email, Telegram, the web dealership form and call notes from your phone system merge on one screen. Rocketly supports 12 channel types; the company decides which ones open.

Attach the Price List and Discount Tier to the Account

Define each dealer with its own price list, discount tier and payment terms in custom fields. When a quote is built, the applicable tier is read from the record, so the field never works from a stale spreadsheet.

Produce the Pre-Order Quote From One Place

Build a line-by-line PDF with the quote module and share it through a dealer-specific link. Views, revision rounds and the validity date are tracked on the record, and an approved quote converts into an invoice record.

Give the Order Process Real Stages

Build your own flow: Enquiry → Price Check → Quote → Revision → Approval → Dispatch Plan → Collection. The board shows which dealer is waiting at which step and who owes the next decision.

Turn Balance and Term Reminders Into Tasks

Payment terms and the due date live on the record; as the date approaches, a collection-call task opens for the territory owner. The Pre-Accounting add-on keeps invoice and payment records in the same workspace.

Run the Seasonal Order Window by Segment

RFM segmentation and customer health scoring list dealers who bought last season but have gone quiet this one. Build the pre-order call list filtered by territory, product group and revenue band.

Track Field Visits and Territory Owners

Assign a territory owner to every account; visit notes, sample deliveries and shelf checks open as tasks. The discount discussed on site and the delivery date promised land on the record instead of staying verbal.

Report on Dealers and the Quote Pipeline

With 38 ready report types you judge from your own data which territory, which product group and which sales rep actually turns quotes into firm orders.

Role-Based Access and Price Confidentiality

Use roles to limit which rep sees which territory, account and discount tier. Pricing is not exposed to the whole team, and the activity history stays on record for later review.

Ready to bring the customer communication you connect into one shared workspace?

Configure your process, team and connected sources at a pace that fits your operation.

What AI Drafts in Wholesale Sales and What It Leaves Alone

AI can prepare drafts and summaries from conversation context; your team decides what is shared with customers.

Drafts Replies for Dealer Correspondence

It drafts answers to recurring product, delivery and campaign questions from your knowledge base; the rep edits and decides what goes out.

Summarises Long Order Threads

It condenses account correspondence spanning months, so a new territory owner picks up context without reading everything from the start.

Helps Prioritise Incoming Demand

Lead scoring and tag suggestions rank which dealership application and which enquiry to handle first; the sales manager makes the call.

Does Not Promise Price, Discount or Stock

AI does not set a discount tier, commit to a delivery date or state stock quantities. Those decisions follow your pricing policy and the data in your core system, made by the team.

How a Dealer Enquiry Runs From Price Check to Collection

01 · CONTROLLED HANDOFF

Turning a WhatsApp dealer order into a quote

01

The dealer writes item codes and quantities to the rep’s line; the message lands in the inbox and matches an existing account record.

02

The price list and discount tier on the record become visible, and the rep moves the lines into the quote module.

03

The quote is produced as a PDF with a validity date and shared through a dealer-specific link.

04

Views land on the record; if no answer arrives within the window you set, a follow-up task opens for the rep.

05

An approved quote moves to the Dispatch Plan stage, and the items to be prepared go to the warehouse team as a task.

Assessing a new dealership application

An application from the website dealership form becomes a record with territory, trade sector and expected volume filled in.

Lead Scoring ranks applications by territory gaps and declared volume, and a territory owner is assigned.

Trade documents and references are requested with a document template, and returned files attach to the same record.

For an approved applicant the first order quote is prepared and the price-list assignment is written to the record.

Opening a collection call before the term expires

The due date is stored on the record; as it approaches, a call task lands with the territory owner.

Account history, open quotes and the last dispatch note appear on one screen, so the call starts with context.

The outcome is written to the record; if the payment plan changes, a new due date and note are added.

If the delay continues, an escalation task opens for the senior manager and the account stays in the follow-up segment.

Preparing the pre-season order list

Dealers who bought last season are listed as a segment, and those quiet this period are split into their own list.

Category campaign terms and the order cut-off date are prepared from a document template.

The follow-up flow produces a reminder draft; the team approves the wording and the recipient list before it goes out.

Dealers who respond move to the quote stage, the rest get a second-touch task, and the outcome shows up in reports.

Wholesale Automations You Can Build for Dealer Follow-Up

Use these examples to discuss triggers, owners and review points before configuring your own process.

New Dealership Application Intake

So an application from the web form never sits without a territory owner

1

Trigger: a new record arrives from the dealership form.

2

Condition: route to the right territory owner based on the territory and trade sector fields.

3

Action: move the record to the Screening stage and open a document request task.

4

If nobody makes contact within the window you set, the sales manager gets a notification.

Quote Validity Follow-Up

So a sent quote does not quietly expire

1

Trigger: the validity date on a quote is approaching.

2

Condition: the quote is still unapproved and the account is active.

3

Action: open a follow-up task for the rep and prepare a reminder draft.

4

Wording and send approval stay with the team under your sales policy.

Follow-Up on Balances Nearing Term

So the collection call opens before the term passes

1

Trigger: the due date on the record is approaching.

2

Action: open a call task for the territory owner and attach the account history.

3

Condition: if the delay continues, an escalation task goes to the senior manager.

4

The outcome is written to the record and the account stays in the collection segment.

Systems a Wholesale Team Will Find Worth Connecting

Connect native channels directly, or use a webhook for an existing tool — each card makes Rocketly’s role clear.

WhatsApp Business API

Native connection

Dealer order threads, campaign notices and payment-term reminders

Email (IMAP/SMTP)

Native connection

Quote correspondence with corporate buying units tied to the account

AloTech

Native connection

Phone orders landing on the account with the call record and note

e-Fatura

Native connection

Connecting an approved quote to the e-invoice document flow

Paraşüt

Native connection

Linking invoices and account movements on the pre-accounting side

CSV / Excel Import

One-time import

Bringing in the existing dealer list and product catalogue

Where to Start Setting Up Wholesale Operations

Use these steps to review your process, responsibilities and permissions before going live.

1

Create account records and the territory structure

Open dealer and retailer records, assign territory owners, and use roles to limit which rep sees which territory and price tier.

2

Define price list and discount fields

Add price list, discount tier, payment terms and due day as custom fields, and make them mandatory before a quote can be produced.

3

Give the order process its stages

Name the Enquiry → Price Check → Quote → Revision → Approval → Dispatch Plan → Collection flow after how your company actually operates.

4

Connect channels and import your lists

Start with the line order traffic runs on — WhatsApp and email at most firms — then import the dealer list and product catalogue via CSV or Excel.

5

Build and test the first three workflows

Try dealership intake, quote validity follow-up and payment-term reminders on sample records first, and only then open them to live dealer contact.

6

Set the reports and the system boundary

Build territory, product group and rep reports. Warehouse software, ERP and your carrier’s system keep running in parallel; Rocketly is the sales communication and follow-up layer.

Rocketly Capacity a Wholesale Sales Team Can Use

0

Channel types where dealer messages converge

0

Ready templates for quote and payment-term follow-up

0

Report types measuring dealers and the quote pipeline

0

Interface languages for overseas dealer correspondence

The operational examples on this page are not guaranteed outcomes. What is available and how it performs depend on your process, connected sources, permissions and team use.

Questions Wholesale and Distribution Companies Ask

Rocketly is a CRM layer for dealer communication and the pre-order process: enquiries from connected channels attach to an account record, the price list and discount tier live on that record, quotes get built and revision rounds tracked, and payment-term reminders open as tasks. Your warehouse management software and ERP keep running in parallel; Rocketly sits beside them as the communication and sales follow-up layer.

Yes. Custom fields on each account hold the price list, discount tier, payment terms and territory, and the quote builder reads them from the record. Role-based access limits which rep can see which tier, so pricing is not exposed to the entire team. When a list changes, the current tier stays on the record, which keeps the field from quoting off an outdated sheet.

Rocketly does not maintain a real-time quantity link with your warehouse software, ERP or till system. Inventory Management is a separate add-on inside Rocketly that works from its own records, and you can bring existing lists in through CSV, Excel or Google Sheets. Confirming the current quantity from your core system at order time stays part of the sales team’s workflow.

Yes. The quote module produces line-by-line PDFs, copies recurring quotes and provides quote analytics. You share it through a dealer-specific link, and views, revision rounds and the validity date stay visible on the record. An approved quote can be converted into an invoice record, and if a contract is needed, the Contracts module attaches it to the same account.

The Pre-Accounting add-on keeps invoices, payments and account movements in the same workspace, and a reminder task opens against the due date. It is a pre-accounting layer: statutory ledgers, tax filings and your accountant’s process continue on their side. e-Fatura and Paraşüt connections let you tie the document flow to the setup you already run.

Yes. WhatsApp Business, a personal WhatsApp line, email, Telegram, SMS, the web dealership form and the chat widget all land in the same inbox once connected and match against the account record. Rocketly supports 12 channel types in total; which ones open depends on your account configuration and plan.

Customer segmentation (RFM) builds lists by last purchase date, purchase frequency and revenue size, while customer health scoring flags accounts whose conversation traffic is thinning. Filter by territory, product group and price list to produce the call list, open a task per row, and report the outcome from the same records afterwards.

Yes. Conversations, quotes, visit notes and tasks live on the account record rather than on someone’s phone. When a rep changes, you reassign the owner, and the AI conversation summary lets whoever takes over see the context without reading the whole history. Role-based access and the activity log keep it traceable who viewed and changed which record.

There is a free plan with no time limit and no credit card required; it is enough to trial the shared inbox, account records and the quote flow with a single territory. AI output, advanced workflows, the Inventory Management and Pre-Accounting add-ons and some channel connections sit in paid plans. The pricing page compares what belongs to each plan.

Wholesale & Distribution Companies

Keep the Dealer Enquiry, the Quote and the Due Date on One Record

Hold the price check, the revision round and the collection call in one workspace.

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