Your agency has listings and buyers, but nobody remembers who viewed which flat.

Rocketly is a CRM layer for an agency’s enquiry and listing communication: requests from connected channels attach to a single record, listings are kept with custom fields, viewings land on a calendar, file stages and commission status are tracked, and the process becomes reportable. It does not take the place of your portal back office, conveyancing work or statutory bookkeeping; it works alongside them as the communication and follow-up layer.

There is no ready-made listing sync with property portals, and listings are not published from Rocketly; your portal back office keeps running on its own side. In practice a call to the number on the portal is captured through the connected phone system, and a message routed to WhatsApp arrives through the channel connection. You can bulk import your existing portfolio from CSV, Excel or Google Sheets, and connect your own flow through Webhook or Zapier.

Yes. Connected sources such as WhatsApp Business, a personal WhatsApp line, Instagram DM and story replies, Facebook Messenger, Telegram, email and the web chat widget appear in the same inbox, and every message attaches to a buyer or seller record. Rocketly supports 12 channel types in total; which ones you can open depends on your account configuration and plan.

A viewing opens from the buyer record and syncs both ways with the agent’s Google Calendar, and a shareable booking page can let the buyer choose a slot. For reminders you define a workflow: the trigger is the approaching appointment date, the condition is a confirmed status, and the action is a reminder draft plus a confirmation task for the seller. Final wording and sending authorization stay with your team, in line with agency policy.

Listings and buyer records use the same custom fields: district, room count, area range, floor, budget, financing and handover status. Segmentation runs on those fields, so when a new listing is added you filter the buyer segment that fits its criteria and open tasks for the relevant agents. The suggested match is reviewed by people — the agent decides which listing is actually presented to which buyer.

You can hold the commission rate, entitlement and collection stage on the file, and document them with the quote and invoice modules; for project sales the broker commission ledger sits inside the Construction Module. This is a tracking and documentation layer, not a substitute for your statutory accounting records or filings. The Pre-Accounting add-on together with Paraşüt and e-Fatura connections carries data across to the finance side.

Yes. The Construction Module works on a project, block and unit hierarchy: a colour-coded availability grid on the floor plan, reservations with validity periods, payment plans and instalments, contract paperwork, sales office teams and the broker commission ledger sit in one place. Buyers view their contract, payment plan and documents through the Customer Portal, while the sales funnel and per-block sales report show how the portfolio is moving.

Yes. Access is role-based: you define which user sees which records, conversations and reports, and multi-branch agencies can separate visibility by team and office. The infrastructure is built to operate in line with data protection requirements and activity history is retained. Decisions about internal permissions, listing-sharing policy and retention periods belong to your organization.

Yes. There is a permanently free plan, no credit card is requested and there is no trial-period concept. AI features, advanced workflows, some channel connections and add-ons such as the Construction Module and Customer Portal sit in paid plans or as modules. The pricing page shows which feature belongs to which plan, so you can pick a tier that matches the size of your agency.