Your aesthetic clinic has no shortage of enquiries, but the follow-up lives in scattered chats.

Rocketly is a CRM layer for client communication and the consultation pipeline: enquiries from connected channels attach to a client record, treatment-package stages are tracked, booking, session and review follow-up is configured, and the process becomes reportable. It does not replace your practice-management software, clinical chart or device records; it works next to them as the communication and follow-up layer.

Yes. Connected sources such as WhatsApp Business, a personal WhatsApp line, Instagram DM and story replies, Facebook Messenger, Telegram, email and the web chat widget appear in the same inbox. Rocketly supports 12 channel types in total; which ones you can open depends on your account configuration and plan.

No. AI produces assisting output only: conversation summaries and reply drafts based on your knowledge base. Suitability, the procedure decision and final pricing are determined after an in-person consultation and clinician assessment. Final review of client-facing content and sending authorization stay with your team, and compliance with healthcare advertising rules remains the clinic responsibility.

You attach images to the client record through the Media Library, limit by role which user can open which archive, and activity history is retained. Whether those images may be used for promotional purposes depends on healthcare advertising regulation and the explicit consent of the client; Rocketly does not make that call, it only lets you manage the archive and the access rights around it.

You define a workflow around the booking and session record: a trigger (the session interval elapses or a review date approaches), a condition (the package is active and contact consent exists) and an action (reminder draft, task or notification). Workflow Builder ships with 55 templates and offers 46 trigger types; the final wording and the send decision stay with your team.

In the quote module you define the package items, the session count and a validity date, then produce the output as a PDF. Once the client-specific link is shared, view and approval status appear on the record, and recurring packages can be stored as templates. An approved quote moves the record to the next stage, with contracts and document templates attached to the same client.

The interface is available in 3 languages — Turkish, English and Russian. You run the conversation in the client language, note the conversation language and time zone on the record, and plan tasks and reminders around the travel window. Travel and accommodation steps are tracked as tasks; organizing them remains the clinic responsibility.

Access is role-based: you define which user sees which client records, conversations, image archives and reports. The infrastructure is built to operate in line with data protection requirements and activity history is retained. Internal permission structure, retention periods and the management of consent records are decisions that belong to your organization.

Yes. Bulk import runs from CSV, Excel, VCF and Google Sheets, mapping name, phone, email, procedure interest and any custom fields you define. Validating the mapping on a small sample file before the full import is recommended. After the transfer you can build segments and follow-up sequences directly on those fields.