Enquiries reach your hotel on every channel, but no single place holds what each guest asked.

Rocketly is a CRM layer for room enquiries and guest communication: requests from connected channels link to one guest record, proposal stages are tracked, pre-stay and post-stay messages are planned, and ancillary requests and reviews are logged. Room inventory and the actual booking record stay in your own system, where reservations continue to be made.

No. PMS platforms such as Opera or Elektra, channel managers and the Booking or Expedia extranets keep running in parallel; Rocketly is not integrated with them and does not read room inventory, occupancy or rates. What runs in Rocketly is the enquiry thread, the proposal process and the guest relationship, while holding rooms, changing rates and cancelling stay in your own system.

Yes. WhatsApp Business, a personal WhatsApp line, Instagram DM and story replies, Facebook Messenger, Telegram, email and the web chat widget appear in the same inbox once connected. Rocketly supports 12 channel types in total; which ones you open depends on your account configuration and plan, and a returning guest arrives with their history attached.

Turn wedding, meeting, tour-operator and company requests into deal cards where room count, date range, contact person and discount note sit together. Prepare the line items in the quote module, share them as a PDF link and follow view and approval status. A follow-up task opens for the owner once your chosen window passes, and the contract template runs from the same record.

You define a workflow tied to arrival and departure dates: the trigger is the date approaching, the condition covers messaging consent and booking status, and the action produces a draft and a task. Transfer questions, early check-in details, post-stay thanks and review invitations are all prepared this way. The final wording and the decision to send stay with the hotel team.

Yes. Tag ancillary requests on the guest record and keep what was offered and how the guest answered in one history. When a request arrives, a task opens for the relevant department and the owner and time appear on the card. Segment reports then let you evaluate with your own data which service resonates with which guest group.

Answers to your post-stay feedback form land on the guest record, and score and free-text fields feed the segments. When a negative note arrives, a task opens for the department involved and AI prepares a reply draft. Which review gets answered and how the text finally reads is decided by the hotel team. Review streams inside OTA extranets continue to be handled in those systems.

The interface is available in Turkish, English and Russian — 3 languages in total. You run guest threads in the language you choose, note the conversation language and time zone on the record, and plan pre-stay messages accordingly. Because AI summarizes long threads, the next shift sees the context without rereading the whole conversation.

Yes. A free plan is available with no time limit and no credit card required. The inbox, guest records and a basic enquiry board are usable on it, while AI, advanced workflows and some channel connections belong to paid plans. The pricing page shows which feature sits on which plan, and you can upgrade as the season gets busier.