Booking requests arrive from everywhere, yet nobody knows what was promised for pick-up day.

Rocketly is a CRM layer for customer communication and the enquiry process: booking requests from connected channels attach to a customer record, quote and document steps get their own stages, pick-up and return coordination is spread across a calendar and tasks, and the damage and fine notification process is tracked. It does not replace your rental operations and fleet software; it works alongside it as the communication and follow-up layer.

No, and this page makes no such claim. Live inventory and availability sync are outside Rocketly’s scope; availability is confirmed from your operations system and by your team. What you hold in Rocketly is the enquiry itself: the requested date range, vehicle group, pick-up point and which step the process is waiting on. So while the confirmation comes from the team, the reply to the customer and the next step stay on the record.

Yes. Connected sources such as WhatsApp Business, a personal WhatsApp line, Instagram DM and story replies, Facebook Messenger, Telegram, email and the web chat widget appear in the same inbox. Rocketly supports 12 channel types in total; which ones you can open depends on your account configuration and plan.

You define a workflow around the pick-up and return dates: a trigger (the return date approaches), a condition (the rental is active) and an action (reminder draft, task or notification). Workflow Builder ships with 55 templates and offers 46 trigger types. Message content and send approval are configured according to your company policy.

In the quote module you build vehicle group, duration, mileage cap and invoicing terms line by line and share the PDF with the decision maker through a dedicated link. Recurring quotes let you set renewal cycles in advance. View and approval status stay on the company record, and if approval is still pending after your chosen interval a follow-up task opens for the owner.

When a fine or a damage assessment arrives, you find the matching rental from the plate and date range and open notification and collection steps as tasks, with documents attached to the same record. Fines originate and are queried in official systems, and damage approval sits with the insurer. Rocketly does not stand in for those decisions; it makes visible who was informed, what is pending and who owns it.

Access is role-based: you define which user sees which customer record, conversation and document. The infrastructure is built to operate in line with data protection requirements and activity history is retained. Decisions about internal permissions, retention periods and document disposal belong to your organization, and this page makes no commitment on them.

The interface is available in 3 languages — Turkish, English and Russian. You run the peak-season conversation with an international renter in the language you choose, note the conversation language and pick-up point on the record, and plan airport and city-desk shift tasks accordingly.

Yes. Bulk import runs from CSV, Excel, VCF and Google Sheets, mapping name, phone, email, company name, contract end date and custom fields. That lets you build the renewal-conversation segment from day one. Checking the mapping with a sample file before the full import is recommended.