The showroom visitor says “I will think about it”, and then nobody owns the follow-up.

Rocketly is a CRM layer for showroom demand and the sales process: enquiries from connected channels and showroom visits attach to one customer record, measuring appointments are planned, custom-build quotes are documented, delivery and assembly bookings are tracked and the process becomes reportable. It does not take over your production planning software or ERP; it runs alongside them as the communication and follow-up layer.

After the visit the advisor notes the product group, the measuring need and the budget range on the customer record, and the record waits at the Quote or Deciding stage. When your chosen interval passes, a follow-up task opens for the advisor and a reminder draft is prepared. That way, contact through a months-long furniture decision does not depend on one person remembering.

Yes. The appointment system and online booking let the customer pick a survey slot, the appointment syncs with Google Calendar, and the calendar shows which team goes to which address. You build the survey form in Form Builder: room dimensions, doorway width, fabric and colour preference land directly on the customer record and move it to the quote stage.

In the quote module you turn line items, measurements, fabric codes and pricing into a PDF and share it through a customer-specific link. Whether the quote was opened and which version is current stay visible on the record, and a requested revision is prepared as a new version on the same record. One history replaces the photo versions circulating in chat threads.

The appointment goes on the calendar with an assigned team, and the address, floor, lift access and assembly notes are written on the card; customer updates are planned and a satisfaction form is shared after assembly. Rocketly does not run shipping, vehicle routing or courier operations — it tracks the booking, the owner and the customer conversation while your logistics run their own way.

No. Production and delivery timing depend on your workshop, your suppliers and the current order load, and the system commits to no date on its own. The advisor writes the timing into the record and the team communicates it. AI only summarizes the thread and drafts from the process described in your knowledge base; binding dates and prices are confirmed by your people.

Yes. Connected sources such as WhatsApp Business, a personal WhatsApp line, Instagram DM and story replies, Facebook Messenger, Telegram, email and the web chat widget appear in the same inbox. Rocketly supports 12 channel types in total; which ones you can open depends on your account configuration and plan.

The interface is available in 3 languages — Turkish, English and Russian. For hotel, office and residential contract projects you run the thread in the language you choose, note the project name and the correspondence language on the record, and split quote and survey steps into tasks with named owners.

There is a permanently free plan and no credit card is requested; there is no trial that expires and locks you out. AI features, advanced workflows and some channel connections sit in paid plans. The pricing page shows which feature belongs to which plan, so you can size user seats against your showrooms and sales advisors.