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Renovation

Work is moving on site, but nobody can say which item is approved or which payment is due.

Rocketly links renovation enquiries from WhatsApp, Instagram, web forms and referrals to a single job record. The survey appointment, room-by-room measured items, the approved quote, the works schedule, stage payments and the handover snag list stay in one workspace.

What Goes Missing Between the Survey and the Stage Payment

Renovation enquiries arrive separately on WhatsApp, Instagram, through referrals and the web form, so no shared record shows who promised a survey at which flat.

Room measurements and material choices taken at the survey stay in the site manager’s notebook, so whoever writes the quote has to collect the same details by phone.

Stage payments are agreed verbally, so what is finished, what has been collected and what is still outstanding is only worked out at month end.

Extra work found outside the survey runs without a record, so the later conversation about additional cost has nothing to stand on and the relationship tightens.

The snag list from handover stays on paper, and because nobody tracks who closed which item and when, the job drags on after it was called finished.

Which Routes Bring Renovation Enquiries to You

Instagram DM and Story Replies

Homeowners who see finished-job and before/after posts usually DM; story replies land in the same conversation, so the first contact is not lost.

WhatsApp Business

Photos of the flat, the room list and rough budget questions mostly arrive here, and survey confirmations run in the same thread.

Website Survey Request Form and Live Chat

A form asking for rooms, floor area and job type, plus live chat, turns a site visitor into a job record ready for a survey.

Google Search and Local Results

Someone searching for a contractor nearby writes from the map or the search result, and the enquiry lands with its source attached.

Designer, Agent and Building Manager Referrals

Referrals from design studios looking for a build team, estate agents and building managers are entered with a source tag.

Email and Corporate Tender Requests

Office, shop and branch refits usually arrive by email with attachments; the thread and the room list collect on one record.

What Rocketly Carries for a Renovation Contractor

Collect Renovation Enquiries in One Inbox

WhatsApp Business and personal line, Instagram DM and story replies, Facebook Messenger, Telegram, email and web forms — the sources your firm connects appear on one screen. Rocketly supports 12 channel types; the firm decides which to open.

Put the Survey on the Site Manager’s Calendar

The survey appointment opens from the job record and syncs with the site manager’s Google Calendar. A shareable booking page lets the homeowner pick a time, and a reminder is scheduled before the visit.

Record Measurements and Material Choices

Survey photos, room measurements, notes on existing plumbing and the chosen tile, paint and flooring attach to the same job record, so whoever prepares the quote is not hunting through a phone gallery.

Quote With Measured Items

Write strip-out, plastering, tiling, painting, electrics and plumbing as separate items per room, collect units and totals in the quote module, share the PDF and follow approval status from the job record.

Turn the Works Schedule Into a Task Order

Convert every item from strip-out to final coat into a task with an owner and a target date; the next job, the pending material approval and any item at risk of slipping stand out on the board.

Track Stage Payments Against Completed Work

Link the payment stages in the contract to quote items and an invoice plan, so which payment depends on which piece of work — and which has been collected — is read from one record.

Document Extra Work as a Separate Item

Extra work found on site opens as a new quote item and task; the homeowner’s approval lands on the record, so the additional-cost conversation rests on a record rather than on scattered messages.

Follow the Snag List Until It Closes

Every item found on the handover walk becomes its own task with an owner, a photo and a target date. The job is not counted as delivered while the list is open.

Report by Channel and Renovation Type

With 38 ready-made report types, evaluate with your own data which channel becomes a survey, which job type becomes an approved quote, and which jobs are waiting at handover.

Ready to bring the customer communication you connect into one shared workspace?

Configure your process, team and connected sources at a pace that fits your operation.

What AI Takes On in Renovation Threads — and What It Leaves Alone

AI can prepare drafts and summaries from conversation context; your team decides what is shared with customers.

Drafts Replies

Produces a draft from your knowledge base for questions about how you work, what the survey involves and what scope covers; the site manager edits it and decides whether to send.

Helps Tag Job Type and Room Count

Suggests a tag from the conversation for job type, room count and rough budget expectation; the team confirms it and the survey plan follows.

Summarizes Long Site Threads

Summarizes weeks of material-choice and extra-work messages, so context is visible when a job passes to another site manager.

Does Not Measure or Commit to a Date

AI does not take room measurements, set unit prices or commit to a completion date. Measurement, pricing and schedule decisions belong to the site manager after the survey.

A Bathroom Refit From Survey to Snag List

01 · CONTROLLED HANDOFF

Taking an Instagram bathroom enquiry to a survey

01

A DM under a finished-job post lands in the inbox and a new job record opens; flat type, rooms involved and rough budget expectation are noted.

02

AI drafts a reply from the knowledge base covering how you work and what the survey involves; the site manager edits it, notes that the firm price follows the survey, and sends it.

03

The record moves to the Survey stage; the homeowner picks a day through the booking link and the appointment lands on the calendar.

04

Survey photos, room measurements and plumbing notes attach to the same record.

05

A quote with measured items per room is prepared, shared through a private link, and the record moves to Quote.

Tying an approved job to the schedule and stage payments

The approved quote is linked to a contract; payment stages and the work each one depends on are written onto the record.

Strip-out, plumbing, tiling, plastering and painting become tasks with owners and target dates.

Items waiting on a material choice are flagged separately, and if the homeowner does not confirm, a reminder task opens for the owner.

When a stage completes, the stage invoice is scheduled and collection status is followed from the same record.

Putting on-site extra work on the record

Additional work found once a wall is opened is noted on the job record with a photo.

The extra item is prepared as a separate quote and queued for team approval before it goes to the homeowner.

Once approved, the item joins the works schedule as a new task and is reflected in the payment plan.

If it is not approved, it is marked as on hold on the record and the site continues outside that scope.

From the handover walk to a clean close

Every snag found while walking the rooms on handover day opens as a task and is photographed.

Each item gets a responsible trade and a target date, and the state of the list is shared with the homeowner.

As items close the task list shortens, and anything left open stands out on the board.

When the list is empty the job record moves to Delivered and a satisfaction question is scheduled.

Automations for Surveys, Stage Payments and Handover

Use these examples to discuss triggers, owners and review points before configuring your own process.

Routing a New Renovation Enquiry to a Survey

So a flat waiting on a survey never sits unowned

1

Trigger: a new conversation opens on a connected channel or the survey form is submitted.

2

Condition: route flat-refit tags to the matching site manager and corporate jobs to the project owner.

3

Action: move the record to the Survey stage and prepare the booking link and a reply draft.

4

If nobody responds within your chosen interval, notify the firm’s manager.

Stage Payment Reminder on Completion

So payment stages stay tied to work that is actually finished

1

Trigger: a stage task in the works schedule completes.

2

Condition: the contract defines a payment item tied to that stage.

3

Action: open an invoicing task and prepare the message draft for the homeowner.

4

If the payment is not visible within your chosen interval, open a follow-up task for the owner.

Handover and Snag List Follow-Up

So items raised on handover day are tracked until they close

1

Trigger: the job record moves to the Handover Walk stage.

2

Action: open every item found on the walk as a task with an owner and a target date.

3

Condition: while any item is open, the record is not counted as delivered.

4

When the list closes, schedule a satisfaction question and add the job to the reference segment.

Connections That Pull Their Weight on a Renovation Job

Connect native channels directly, or use a webhook for an existing tool — each card makes Rocketly’s role clear.

WhatsApp Business API

Native connection

Homeowner threads, template messages and survey confirmations

Instagram DM (Meta)

Native connection

Attaching first contact from finished-job posts to a job record

Google Calendar

Native connection

Syncing survey and handover appointments with the site manager

Google Drive

File / reference link

Keeping room lists, measurement files and site photos reachable from the record

e-Fatura

Native connection

Relating the stage invoicing process to the job record

Google Sheets (Import)

One-time import

One-time transfer of completed jobs and the client list

The First Six Setup Steps for a Renovation Firm

Use these steps to review your process, responsibilities and permissions before going live.

1

Define the firm, site managers and roles

Create site manager, sales and office users; use roles to limit which job record, quote and conversation each user can see.

2

Set up renovation types and stages

Define flat refits, bathroom and kitchen renovations, office and shop fit-outs and post-construction work as separate types, and rename the Enquiry → Survey → Quote → Approved → On Site → Handover Walk → Delivered flow to match how you work.

3

Build the survey form and custom fields

Define room list, floor area, job type, building age, whether the flat is occupied or empty and rough budget as fields; reports and segments feed from them.

4

Set up quote and contract templates

Turn strip-out, plastering, tiling, painting, electrics and plumbing into ready quote templates, and save the contract payment stages and handover sheet wording as document templates.

5

Connect channels and rehearse the first flows

Connect WhatsApp and Instagram, add the survey form and chat widget to your site, and test enquiry routing, stage-payment reminders and snag-list follow-up on sample records.

6

Set reports and state where the tool boundary sits

Open channel, job-type and quote-stage reports. Measurement calculations, structural assessment and your accountant’s processes keep running in parallel; Rocketly is the enquiry, quote and site-tracking layer.

The Rocketly Capacity Behind Your Renovation Jobs

0

Channel types renovation enquiries arrive on

0

Templates for works schedules and stage payments

0

Report types covering site and quote progress

0

Interface languages for overseas homeowners

The operational examples on this page are not guaranteed outcomes. What is available and how it performs depend on your process, connected sources, permissions and team use.

Renovation CRM and Stage Payments — Contractor Questions

Rocketly is a CRM layer for enquiries and job progress: renovation requests from connected channels attach to one job record, the survey appointment goes on the calendar, quotes are prepared with measured items per room, an approved job is turned into a works schedule, and stage payments and the handover snag list are tracked. Measurement calculations, structural assessment and statutory accounting stay in your own tools.

The survey opens from the job record and syncs two ways with the site manager’s Google Calendar, and a shareable booking page lets the homeowner pick a time. Survey photos, room measurements, notes on existing plumbing and electrics and material preferences attach to the same record. That way whoever prepares the quote does not have to gather the same details over the phone a second time.

In the quote module you write strip-out, plastering, tiling, painting, electrics and plumbing as separate items per room, and collect unit prices and totals in one document. It is shared as a PDF through a private link, and view and approval status are followed from the record. Your site manager decides the measurements and unit prices; Rocketly records that decision and keeps revisions as separate versions.

You turn every item in the approved quote into a task with an owner and a target date; the task list reads as the works schedule and the next item is visible on the board. Workflow Builder ships with 55 templates and offers 46 trigger types, so you can build flows that open the next task when a stage completes and chase a material approval that is running late.

You link the payment stages in the contract to quote items and an invoice plan, so which payment depends on which piece of work, which has been invoiced and which has been collected can all be read from one job record. You can define a flow that opens an invoicing task once a stage completes. The pre-accounting add-on is for collection tracking; statutory books and filings stay with your accountant.

You note the extra work on the job record with a photo, prepare it as a separate quote item and queue it for team approval before it reaches the homeowner. Once the approval is on the record, the item joins the works schedule as a new task and is reflected in the payment plan. The additional-cost conversation then rests on a dated record rather than on a scattered thread, and handover stays free of disputes.

Yes. Each item found on the handover walk opens as its own task, with a responsible trade, a target date and a photo attached. Items left open stand out on the board, and the job record does not move to Delivered while the list is unfinished. Because the thread with the homeowner continues on the same record, who closed which item and when is readable from the history.

The interface is available in 3 languages — Turkish, English and Russian. You run the thread in the language you choose, note the conversation language and time zone on the job record, and plan survey and handover appointments accordingly. Conversation summaries let the team pick up context without rereading; the firm decides which language quotes and handover sheets are written in.

Yes. There is a permanently free plan and no credit card is requested; there is no trial-period concept. Core capabilities such as the unified inbox, job records, stages and task management are available on it. AI features, advanced workflows, some channel connections and add-ons such as pre-accounting sit in paid plans; the pricing page shows which feature belongs to which plan.

Renovation & Remodeling Contractors

Put Site Work on the Record, From Survey to Snag List

Keep the measurements, the approved item, the schedule and the stage payment in one workspace.

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