The phone never stops at your salon, yet the booking diary still lives with one person.

Rocketly is a CRM layer for client communication and the booking request flow: requests from connected channels attach to a client record, appointments are assigned per stylist, confirmation and repeat-visit reminders are configured, and the process is reportable. It does not stand in for your salon management and till software, product stock or staff commission calculations; it works alongside them as the communication and follow-up layer.

Yes. Connected sources such as WhatsApp Business, a personal WhatsApp line, Instagram DM and story replies, Facebook Messenger, Telegram, SMS, email and the web chat widget appear in the same inbox. Rocketly supports 12 channel types in total; which ones you can open depends on your account configuration and plan.

Every stylist and barber is defined as a separate user and the appointment is assigned directly to that person. Because the preferred stylist is kept as a field on the client record, a new request immediately shows who should take it. The booking calendar syncs through Google Calendar, so a stylist day plan looks the same on the salon rota and on the record.

The last service date and the treatment applied are kept in custom fields on the client record. When your chosen rebooking interval elapses, a workflow fires: a task opens for the responsible stylist and a reminder draft is prepared. The team approves the wording and the send list, and the stylist decides in person which treatment is appropriate.

Yes. You build a confirmation flow around the appointment record: a trigger (as the appointment date approaches), a condition (the appointment is confirmed and contact consent exists) and an action (confirmation message, task or notification). If no reply arrives, a confirmation task opens for reception, the no-show is tagged and the freed slot moves to the waiting segment. Workflow Builder ships with 55 templates.

RFM-based customer segmentation builds groups from the last visit date, visit frequency and spend level: regulars, clients visiting less often and clients who have been away for a long time each land in their own list. The campaign draft is prepared per segment; the team approves the wording and the send list, and the decision to send stays with you.

No. AI produces assisting output only: conversation summaries and reply drafts based on your knowledge base. It makes no hair or scalp assessment, recommends no chemical service and quotes no final price. Colour and treatment decisions are made by the stylist in person, and final review of client-facing content plus sending authorization stay with your team.

Yes. Bulk import runs from CSV, Excel, VCF and Google Sheets, mapping name, phone, email and custom fields such as the last service date. Contacts from your phone book can come across as VCF. Checking the mapping with a sample file before the full import is recommended so the rebooking interval is calculated from the right field.

Yes. There is a permanently free plan and no credit card is requested. AI, advanced workflows and some channel connections sit in paid plans; the pricing page shows which feature belongs to which plan. You can bring your client book across and start on the free plan with a single stylist calendar.