Your studio gets plenty of class enquiries, but nobody tracks the classes left on a package.

Rocketly is a CRM layer for member communication and the class enquiry flow: requests from connected channels attach to a member record, the stages from trial class to package sale are tracked, booking and attendance follow-up is configured, and the process is reportable. It does not stand in for your studio membership software, entry system or till software; it works alongside them as the communication and follow-up layer.

Yes. Connected sources such as WhatsApp Business, a personal WhatsApp line, Instagram DM and story replies, Facebook Messenger, Telegram, email and the web chat widget appear in the same inbox. Rocketly supports 12 channel types in total; which ones you can open depends on your account configuration and plan.

The class timetable and capacity counts stay in your studio management software. Rocketly syncs reservations with that calendar through Google Calendar, attaches each enquiry to the right class and instructor, and moves a person into a waiting segment when capacity fills. When a place frees up, a draft message for the next member is prepared; the team approves the list and the wording.

Remaining classes, package name, start and end dates are kept in custom fields on the member record. When the balance falls below your chosen threshold, a renewal task opens for the responsible advisor and the member joins a renewal segment. Payment and settlement stay in your membership software; Rocketly keeps the balance, the process and the communication on the record.

A prospect enters the pipeline with the first contact from a channel and moves through Enquiry, Information, Trial Class, Level Routing and Package Sale stages. Each stage shows the owner and how long the record has waited; a follow-up task opens for anyone who does not decide after the trial. Reports show which channel converts into a trial class and then into a package.

Yes. You define a segment from the last class date and build a workflow on it: a trigger (no class record for the interval you set), a condition (the membership is active and contact consent exists) and an action (reminder draft, task or notification). Workflow Builder ships with 55 templates and 46 trigger types; the team approves the wording and the send list.

Instructors are defined as users, the booking calendar syncs through Google Calendar, and each member record carries the preferred instructor and a level tag. That way an incoming enquiry shows which instructor and which level group it belongs to. The level decision is made by the instructor who taught the trial class, not by AI.

Yes. Bulk import runs from CSV, Excel, VCF and Google Sheets, mapping name, phone, email and custom fields such as package and level. Checking the mapping with a sample file before the full import is recommended so that remaining classes and membership end dates land in the right fields.

Yes. There is a permanently free plan and no credit card is requested. AI, advanced workflows and some channel connections sit in paid plans; the pricing page shows which feature belongs to which plan. You can bring your member list across and start on the free plan with a single class type.