Effective Date: 21 April 2026

Terms of Service

Rocketly Service Agreement — Please read carefully before using the services.

1. Parties & Acceptance

These Terms of Service (the "Agreement") are entered into between Rocketly ("Company", "we", "Rocketly") and the natural or legal person who registers for or uses the service ("User", "you"). By registering for or using the Service, you represent that you accept this Agreement, our Privacy Policy, and our KVKK Disclosure Notice.

2. Definitions

3. Service Description

Rocketly is an AI-powered CRM (Customer Relationship Management) SaaS platform for small and medium-sized businesses. The Service includes the following features:

• Customer and lead management
• Unified inbox (WhatsApp, Instagram, Telegram, Email)
• Sales pipeline and opportunity tracking
• AI-powered assistant and automation
• Reporting and analytics (38 report types)
• Appointment management
• Quote and invoice creation
• Workflow Builder (no-code automation)
• Form Builder and webhook integrations
• REST API

The Company reserves the right to develop, modify, or discontinue Service features. Notice will be provided within a reasonable time before significant changes.

4. Eligibility & Account Creation

To use the Service, you:

• Must be at least 18 years old or act on behalf of a registered legal entity
• Warrant that your account information is accurate, complete, and up to date
• Are responsible for maintaining the confidentiality of your password
• Are responsible for all activities that occur under your account
• Must notify us immediately at [email protected] if you suspect unauthorized access

5. Acceptable Use

You must comply with the following rules when using the Service. In the event of a violation, the Company reserves the right to suspend or terminate your account without prior notice.

5.1 Prohibited Uses

• Activities contrary to the laws of the Republic of Türkiye or the country where the user is located
• Spam, unsolicited bulk messaging, or unauthorized advertising
• Collecting or processing data in violation of others' KVKK/GDPR rights
• Abuse of the Service (DDoS, brute-force, exceeding rate limits, etc.)
• Uploading malware, viruses, or harmful code
• Reverse engineering the Service or attempting to access its source code
• Unauthorized access to other users' data
• Collecting or processing data identifying children
• Uploading unlawful content (pornographic, violent, hate speech, etc.)
• Using the Service to develop a competing product

5.2 API Usage Rules

• Compliance with the rate limits set for each plan is mandatory (see API Documentation)
• You are responsible for maintaining the confidentiality of your API keys
• Using the API to train marketing AI is prohibited
• You are responsible for the security of the receiving system in webhook integrations

6. Content & Data Ownership

6.1 User Content

All Content you upload to or create on the Service belongs to you. You grant us only a limited, worldwide, transferable, sublicensable license to use it as necessary to provide the Service.

6.2 Data Export Right

While your account is active, you may export your CRM data at any time in CSV, Excel, or JSON format (Settings → Data Export). After your account is closed, access to and export of your data is provided for 30 days; thereafter the data is deleted (except for legal obligations).

6.3 Backup Policy

Your data is automatically backed up once a day, and recovery is possible for the previous 30 days. Backups are encrypted with AES-256. However, this is not a full guarantee against Service interruptions — you are advised to create your own backups for critical data.

6.4 Third-Party Data

You are the data controller for the customer data (leads, contacts, etc.) that you upload to your CRM. Rocketly is the data processor of this data. Under KVKK/GDPR:

• You provide the appropriate legal basis for collecting customer data
• The obligation to inform your customers rests with you
• Rocketly processes data only on your instructions (Data Processing Agreement — DPA)

6.5 Audio Recordings

You are responsible for the audio recordings and other content you upload to the platform. You must only upload content you have legal right to record and process. You must respect third parties' privacy rights, including obtaining consent where required by law (e.g., two-party consent jurisdictions for call recording). Rocketly does not review uploaded content for legality prior to processing.

7. Fees & Payment

7.1 Subscription Plans

Free and paid plan options are available. The Pricing Page shows current plan names, prices, currencies and applicable limits; the terms displayed at purchase apply.

7.2 Auto-Renewal

Subscriptions renew automatically at the end of the period. Unless you cancel, your payment method will be charged. Cancellation takes effect from the next billing period — in the case of cancellation during a period, fees already paid are not refunded.

7.3 Refund Policy

Because this is a B2B service, the withdrawal-right provisions of the Consumer Protection Law do not apply. However:

• You can evaluate the service on the permanent Free plan without a credit card
• In the event of a product defect or service disruption, refunds are evaluated on a case-by-case basis
• For refund requests: [email protected]

7.4 Late Payment

In the event of late payment:

• 0–7 days: Reminder emails
• 7–14 days: Account features are restricted (read-only mode)
• 14+ days: Account is suspended
• 30+ days: Account is closed, but data is retained for a further 30 days

7.5 Price Changes

Prices may be changed with 30 days' prior notice. For existing subscriptions, the price change applies on the next renewal date.

8. Service Level (SLA)

Situations not counted toward uptime:

• Scheduled maintenance (announced in advance)
• Force majeure events
• Third-party service provider outages (DigitalOcean, Google, etc.)
• User-caused issues (misconfiguration, API abuse)
• DDoS attacks

Any service-level remedy or service credit is assessed, where applicable, under the terms of your selected plan or written agreement.

9. Third-Party Integrations

The Service offers integration options with third-party platforms (WhatsApp Business, Instagram, Telegram, Google, Microsoft, Zapier, etc.). For these integrations:

• The terms of use and pricing of the third-party services apply separately
• Rocketly is not responsible for outages, changes, or terminations of third-party services
• Use in violation of Meta (WhatsApp, Instagram) policies may result in the suspension of your account
• OAuth authorizations can be revoked at any time from account settings

10. Intellectual Property Rights

The Rocketly brand, logo, software source code, design, documentation, and all related intellectual property rights belong exclusively to the Company and are protected under Law No. 5846 on Intellectual and Artistic Works and other relevant legislation.

The access granted to the Service:

• Does not transfer any intellectual property rights
• Does not grant access to the source code
• Does not grant the right to create derivative works
• Only grants the right to use the Service for the duration of the subscription

11. Account Suspension & Termination

11.1 Termination by User

You may terminate your account at any time via Settings → Account → Close Account. Prepaid fees (until the end of the period) are not refunded.

11.2 Suspension/Termination by Company

The Company may suspend or terminate your account in the following cases:

• Serious or repeated breach of this Agreement
• Late payment (see 7.4)
• Unlawful use
• Activities that threaten system security
• Long-term inactive accounts (free accounts with no login for more than 12 months)

11.3 Post-Termination

You have the right to export your data within 30 days after termination. At the end of this period, the data is deleted (except for legal obligations).

12. Warranty Disclaimer & Limitation of Liability

In particular:

• The Service is not guaranteed to be error-free, uninterrupted, or secure
• The accuracy of AI results is not guaranteed — independent verification is required for business decisions
• The continuity of third-party integrations is not guaranteed
• You are advised to make your own backups against the risk of data loss

Limitation of Liability: To the maximum extent permitted by law, the Company's total liability under this Agreement is limited to the total fees you paid in the 12 months preceding the event in the month in which the breach occurred. We are not liable for indirect, special, punitive, or consequential damages (loss of profit, loss of data, business interruption, loss of reputation, etc.).

13. Indemnification

You agree to indemnify the Company against any and all claims, damages, costs, and fees (including reasonable attorney's fees) arising from the following:

• Breach of this Agreement
• Your unlawful use of the Service
• The Content you upload infringing third-party rights
• Your failure to fulfill your KVKK/GDPR obligations

14. Force Majeure

The Company cannot be held liable if obligations cannot be fulfilled due to events beyond the parties' control, such as natural disaster, war, terrorism, epidemic, official restriction, network infrastructure outage, cyber attack, etc.

15. Changes

Material changes to this Agreement will be notified to your registered email address at least 30 days in advance and announced on the website. Your continued use of the Service after a change means you accept the current Agreement. If you do not accept it, you must stop using the Service and terminate your account.

16. Governing Law & Jurisdiction

This Agreement is governed by the laws of the Republic of Türkiye. The Istanbul (Çağlayan) Courts and Enforcement Offices have jurisdiction over the resolution of disputes that may arise between the parties.

If the User is a legal entity, the jurisdiction of the Consumer Arbitration Committee and Consumer Courts does not apply (B2B service). Applicable consumer legislation is reserved for individual users.

17. Notices

Notices from the Company to you are delivered to your registered email address or via in-app notification. Your failure to read a notice sent to you does not mean that no notice was given.

Notices from the User to the Company may be sent to the following addresses:

• General: [email protected]
• Billing/Payment: [email protected]
• Legal: [email protected]
• KVKK/Privacy: [email protected]

18. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Assignment

The transfer of rights and obligations is only possible with the written consent of the Company. The Company may assign its obligations and rights with prior notice (e.g., company merger, sale).

20. Entire Agreement

These Terms of Service, together with the Privacy Policy and KVKK Disclosure Notice, constitute the entire agreement between the parties and supersede all prior agreements.