The salon phone never stops, yet the booking diary is still scattered.

Rocketly is a CRM layer for salon client communication and booking enquiries: requests from connected channels attach to a client record, per-specialist calendars are kept, confirmations and reminders are scheduled, remaining package sessions are tracked on the record and the process becomes reportable. Your till, card terminal and accounting keep doing their own job; Rocketly works alongside them.

Yes. Connected sources such as Instagram DM and story replies, WhatsApp Business, a personal WhatsApp line, Facebook Messenger, Telegram, email and the web chat widget appear in the same inbox. Rocketly supports 12 channel types in total; which ones you can open depends on your account configuration and plan.

Yes. Specialists become separate users, each with their own booking calendar. Because service durations differ, you define waxing, facial, manicure and brow blocks separately. Bookings can sync with Google Calendar so a specialist sees the day from their own phone as well. On the shareable booking page the client chooses both the service and the person.

Package details sit in custom fields on the client record and you update the remaining balance after each visit. When sessions fall below the number you set, a workflow opens a task and the renewal conversation starts in time. The package quote can be prepared as a PDF, shared through a client-specific link, and its view and approval status followed on the same record.

You define a workflow around the booking record: a trigger (as the appointment date approaches), a condition (the booking is confirmed and the client has given contact consent) and an action (reminder draft, task or notification). Message content and send approval are configured according to your salon policy; the team edits the draft and decides whether to send it.

Workflow Builder ships with 55 templates and offers 46 trigger types. You can build a confirmation round, a call task for clients who do not confirm, reopening a cancelled block to the waiting list and a post-visit rebooking reminder — all on your own intervals.

No. The till, card terminal and statutory accounting stay in their own systems; Rocketly manages booking enquiries, client records, conversation history and follow-up flows. Pre-Accounting and Inventory are available as add-ons; they do not open a live balance link to your till software and exist for internal records and reporting.

Yes. Bulk import runs from CSV, Excel, VCF and Google Sheets, mapping name, phone and email alongside custom fields such as last-visit date and package details. When moving off a paper diary, checking the mapping with a small sample file first is recommended. After the import you can build segment lists by last-visit date.

Yes. There is a permanently free plan and no credit card is requested. AI features, advanced workflow steps and some channel connections sit in paid plans; the pricing page shows which feature belongs to which plan. Salons usually start with one channel and one calendar, then move up as the team grows.