Your cafe has plenty of regulars, but nothing records what each one is waiting for.

Loyalty runs on the guest record and segments: you log visits and subscription data, RFM segmentation lists guests by recency and frequency, and a regular tag is applied at the threshold you choose. AI drafts the campaign copy, while your team decides which segment receives it and when. Stamping points at the till stays in your POS; Rocketly takes the communication and follow-up side.

Yes. The package sits as a custom field on the guest record and you update the remaining balance after each use. When it runs low, the workflow you defined opens a task and prepares a renewal draft; the final wording and the decision to send belong to the barista or the owner. Your till software continues to handle ordering and payment.

Yes. WhatsApp Business, a personal WhatsApp line, Instagram DM and story replies, Facebook Messenger, Telegram, email and the web chat widget appear in the same inbox once connected. Rocketly supports 12 channel types in total; which ones you open depends on your account configuration and plan. Every request links to a guest record, so a returning guest arrives with their history attached.

No. The till, order screen and kitchen display stay in your existing software; Rocketly is the guest-communication and request-tracking layer beside them. It does not pull stock or cash data live and it does not process sales. What lives in Rocketly is conversation history, table requests, subscription records, corporate quotes and campaign outcomes, while daily revenue reporting stays on the POS side.

You build a segment from fields such as last visit date, visit frequency, event tag or subscription status. AI writes the announcement as a draft and you edit capacity and timing. The recipient list and the schedule are set with your approval; replies gather in the same conversation and attendees are added to the invitation list for the next event.

Yes. Turn an office coffee, meeting catering or opening-day request into a deal card, prepare the line items in the quote module and share it as a PDF link. View and approval status are followed from the record. An approved quote moves to preparation, a task opens for delivery day, and the invoice record is created from the same card afterwards.

No. AI produces assistive output only: reply drafts from your knowledge base, summaries of long threads and tag suggestions. Menu, pricing, capacity and campaign decisions belong to the business. The final check and the authority to send any outgoing message stay with your team; you can use a draft as is, rewrite it completely or never send it.

Yes. Define a separate team, owner and process board per branch, and use role-based access to limit which user sees which branch conversations. Reports can be read with a branch breakdown, and event or campaign announcements can be aimed only at the guest segment of the relevant venue. Activity history is retained.

Yes. A free plan is available with no time limit and no credit card required. The inbox, guest records and a basic process board are usable on it, while AI, advanced workflows and some channel connections belong to paid plans. The pricing page shows which feature sits on which plan, and you can upgrade later as the cafe gets busier.