Orders pour in when the big day arrives, but delivery times and addresses scatter.

Rocketly is a CRM layer for order demand and customer communication: orders from connected channels and from the phone attach to a single customer record, recipient, address, delivery window and card message are written down, corporate agreements and occasion reminders are tracked, and the process becomes reportable. It does not take over your courier round, till software or online shop; it runs alongside them.

Recipient name, phone, full address, door and floor notes and the preferred delivery window sit as custom fields on the order record, while preparation and delivery become tasks. If address details are missing, a confirmation task goes to the owner. Rocketly plans no courier routes and runs no shipping operation — it keeps the information, the owner and the customer conversation in one place.

In a peak week every request from every channel collects on the same board, the calendar shows which delivery windows are already full, and the team plans capacity around that. For recurring questions about arrangements, price ranges and delivery zones, AI drafts from your knowledge base and the team edits and sends. Preparation, card writing and delivery are split into separate tasks with named owners.

You record past order dates and the occasions a customer mentions as custom fields. Workflow Builder ships with 55 templates and 46 trigger types, so as the date approaches a reminder draft is prepared and a task opens for the owner. The final wording and the decision to send stay with your shop team.

Yes. Agreement terms live on a contract record and recurring arrangement items on a recurring quote, so every cycle produces preparation and delivery tasks plus an invoice record. Correspondence with the corporate contact runs from the same customer record, and a reminder task opens when renewal approaches. The lobby and reception routine no longer depends on one person remembering it.

Yes. Connected sources such as WhatsApp Business, a personal WhatsApp line, Instagram DM and story replies, Facebook Messenger, Telegram, email, SMS and the web chat widget appear in the same inbox. Rocketly supports 12 channel types in total; which ones you can open depends on your account configuration and plan.

No. Rocketly does not connect to your till software to read current flower counts; what can be prepared moves on what the team writes into the record. Inventory Management is a separate add-on with its own item and movement log. Daily market buying and wastage tracking stay in your own routine, while Rocketly covers orders, communication and delivery follow-up.

Yes. You open a manual record for a phone order and fill the same recipient and delivery fields, so it moves on the same board as digital orders. Shops using a switchboard integration can also attach call records to the customer card. Rocketly does not provide its own telephone exchange; your existing call setup keeps running in parallel.

There is a permanently free plan and no credit card is requested; there is no trial that expires and locks you out. AI features, advanced workflows and some channel connections sit in paid plans. The pricing page shows which feature belongs to which plan, so you can size user seats against your seasonal peaks.