International enquiries never stop, yet nobody can say which patient is where.

Rocketly is a CRM layer for patient communication and the consultation journey: requests from connected channels attach to a patient record, stages from photo-based pre-assessment through to aftercare are tracked, travel coordination tasks are opened, and the process is reportable. It does not replace your practice-management software, theatre planning or clinical chart; it works alongside them as the communication and follow-up layer.

Yes. Connected sources such as WhatsApp Business, a personal WhatsApp line, Instagram DM and story replies, Facebook Messenger, Telegram, email and the web chat widget appear in the same inbox. Rocketly supports 12 channel types in total. Because the patient card holds country, conversation language and time zone, teams on different shifts read the same context.

Pre-assessment images sent by the patient attach to the patient record from the conversation or a form submission and sit in the media library alongside the record. Access is role-based: you define which user sees which record, conversation and image. The infrastructure is built to operate in line with data protection requirements and activity history is retained; retention decisions belong to your organization.

No. AI produces assisting output only: conversation summaries, reply drafts based on your knowledge base and tag suggestions. Scalp assessment, graft planning and technique selection are done by the surgeon after a medical consultation, and no statement is made about the outcome of the procedure. Final review of patient-facing content and sending authorization stay with your team.

Coordination yes, booking no. Flight confirmation, airport transfer, hotel night and clinic arrival open as tasks; the owner, date and notes for each step sit on one patient record. Flights and hotels are booked with partner providers; Rocketly manages the follow-up and the patient thread, and makes no commitment about a third party’s timing.

Workflow Builder ships with 55 templates and offers 46 trigger types. On that structure you can build a first-wash reminder, shedding-period information, a monthly progress-photo invitation and second contact for patients who do not answer, using your own intervals; content and send approval follow your clinic policy.

The interface is available in 3 languages — Turkish, English and Russian. The conversation language and time zone go on the patient card, a routing rule sends the thread to a coordinator who speaks that language, and follow-up tasks are planned around the patient's local hours. Filling the knowledge base in several languages keeps reply drafts in the right language.

Yes. Through Marketing Hub, records from Meta and Google lead forms sync into the CRM with their source, so reports show which campaign, from which country, reached which stage. Campaign rules and an approval queue let you run ad management from the same workspace rather than a separate tool.

Yes. There is a permanently free plan, no credit card is requested and there is no trial-period concept. AI features, the advanced workflow structure and some channel connections sit in paid plans. The pricing page shows which feature belongs to which plan, so you can start with one coordinator and add users as the team grows.