One question about a vase in the window stretches all the way to a curtain measure and a fitting day.

Rocketly is a CRM layer for the customer communication and order flow of a decor and accessory store: curtain, rug, lighting and accessory enquiries from connected channels attach to a customer record, measuring appointments are booked, order stages are tracked, delivery and fitting days are planned as tasks, and the process is reportable. It does not take over your till software, your online store or your supplier ordering system; it works alongside them as the communication and follow-up layer.

Yes. With appointments and online booking you define separate service types for home measuring, in-store concept meetings and fitting days, each with its own duration and capacity. The customer picks a slot from the shareable page and the record syncs with Google Calendar. Because one calendar shows which adviser is measuring in which district, two visits do not land on the same hour.

Images from the conversation sit in the media library together with the customer record. You open custom fields for room dimensions, colour palette, fabric preference, budget range and concept notes; when a measuring information form built in Form Builder is filled in, the answers land on the record directly. If the adviser changes, the team sees the context from the same record and the customer is not asked for the same details again.

The planning and communication side is: delivery and fitting days go into the calendar, a task opens for the field team, a reminder draft is prepared for the customer and completed work is marked on the record. Rocketly runs no physical haulage or courier operation; you arrange the van, the crew and the route. If nobody is home, a task opens for the owner to arrange a new date, so the follow-up does not depend on memory.

Yes. Connected sources such as WhatsApp Business, a personal WhatsApp line, Instagram DM and story replies, Facebook Messenger, Telegram, email and the web chat widget appear in the same inbox. Rocketly supports 12 channel types in total; which ones you can open depends on your account configuration and plan. When several advisers write, the same screen shows who owns which household.

With customer segmentation (RFM) and tags you build lists by previous product group, district or budget range. The drip sequence produces the announcement draft, and your team approves the wording, the images and the send list. Rocketly does not message customers on its own. Interested customers move to a store visit or measuring stage, and reports compare which segment returned for which product group.

With a webhook connection on the Shopify, WooCommerce or ikas side, an order notification from the online store lands on the matching customer record and triggers the workflow you defined. That way the request discussed in store and the order placed online sit in the same history. Payment, shipping and stock operations stay in your e-commerce platform; Rocketly pulls no live register data and holds the communication and follow-up side.

Yes. Bulk import runs from CSV, Excel, VCF and Google Sheets, mapping name, phone, email and custom fields such as room dimensions, colour preference and delivery address. A notebook or a till export can be turned into a table and brought in. Checking the field mapping with a small sample file first is recommended so duplicate records do not appear.

Yes. There is a permanently free plan and no credit card is requested. You can start with the inbox, customer records and a basic order board. AI reply drafts, advanced workflows, the quote module, the Inventory add-on and some channel connections sit in paid plans; the pricing page shows which feature belongs to which plan.