Camera surveys and guard requests both land, but the quote and contract trail scatters.

Rocketly is a CRM layer for client communication and the request process: CCTV, alarm and manned guarding enquiries attach to one client record, surveys are scheduled, quote versions and approval status are tracked, and the contract term and periodic checks are followed. It does not replace your video management software, alarm panel software or monitoring centre system; it works alongside them as the request and communication layer.

No. Rocketly does not receive alarm signals, is not monitoring centre software and does not dispatch a response team. Your monitoring centre keeps running in its own system; on the Rocketly side only the fact that a site is under monitoring, what the contract covers and the client correspondence are recorded. That keeps the commercial process and the operation cleanly separated.

No. Rocketly does not run GPS or location tracking for field staff, holds no patrol checkpoints and does not process timesheets or payroll. The shift plan is kept as tasks, owners and calendar entries — who is assigned to which site on which day is visible on the board. Whatever you use for location and tour control keeps running in parallel.

Yes. In the quote module you itemize camera count and type, recorder, alarm panel, detectors, access control, cabling and labour line by line, then share it as a PDF. When a revision arrives, the new version attaches to the same client record, and you can see which version was viewed and approved. Line pricing follows the rates your firm sets.

The contracts module records service scope, how many officers cover how many posts, the term start and end dates and the invoicing rhythm. Steps such as shift handover, briefing and site visits open as tasks and land on the calendar. Personnel records and regulatory processes stay outside Rocketly and continue in your own systems.

Workflow Builder ships with 55 templates and offers 46 trigger types. You can build camera servicing, alarm testing, battery checks and contract renewal reminders on that structure, using your own intervals. The visit task opens automatically; your team edits the client message and decides when it goes out.

Every revision attaches to the same company record as a new version, showing which one was presented, when it was viewed and whose decision it is waiting on. Decision-makers are added as contacts and the board meeting date opens as a task. Long corporate decisions therefore run on one continuous history instead of scattered mailboxes.

The interface is available in 3 languages — Turkish, English and Russian. You run threads with overseas property owners, hotels and factory management in the language you choose, note the conversation language on the record and plan follow-up tasks accordingly. Team members can each pick their own interface language.

Yes. There is a permanently free plan and no credit card is requested. AI features, advanced workflows and some channel connections sit in paid plans; the pricing page shows which feature belongs to which plan. A small security firm can start with the shared inbox and the quote board, then widen the scope later.