The RFQs keep landing, but samples and lead times drift apart.

No. Your ERP, MRP and production planning software keep running alongside it, and work orders, routings, material requirement plans and costing stay where they are. Rocketly is the layer for RFQs, technical threads, samples, quotations and buyer communication. It makes the sales side visible without taking over your production system.

Yes. Connected sources such as corporate email, WhatsApp Business, a personal WhatsApp line, web forms, Telegram and the chat widget appear in the same inbox. Rocketly supports 12 channel types in total; which ones you can open depends on your account configuration and plan. Every RFQ attaches to a customer record with a named owner.

Drawings, tolerance lists and material specifications from the buyer attach directly to the customer record, each new revision lands on the same record and the previous version stays archived. A quotation version carries the revision it belongs to, so which drawing produced the sample and which specification the price answered never becomes a dispute.

Yes. Sample preparation, shipping and buyer feedback open as separate tasks with owners. Approval, a revision request or the reason for rejection is written to the record, and a second sample starts a new task chain. Because everything awaiting a sample decision sits in one stage, you can see how many days each file has been waiting.

No. The production window and delivery date are decisions made by your planning team, which looks at machine load, material supply and the work order queue. Rocketly does not produce that decision. It routes the buyer’s question to planning as a task and writes the returned date onto the record and the quotation, so sales, planning and shipping speak with one date.

The interface is available in 3 languages: Turkish, English and Russian. You run the buyer thread in the language you choose, note the conversation language and time zone on the record and plan follow-up tasks accordingly. Long technical threads can be summarised, so a rep taking over an account does not need to reread the history.

Workflow Builder ships with 55 templates and 46 trigger types. You build flows around quotation validity, the sample shipping date or a stage change, and when your chosen interval passes a task opens for the responsible rep. AI prepares the reminder draft; your team approves the wording and decides when it goes out.

Customer health scoring and RFM-based segmentation list accounts whose ordering interval has stretched and whose messages have thinned out. A task opens for the responsible rep and the follow-up sequence drafts a plan for the new period. Reports show which product family is losing repeat orders, so visit planning follows the data rather than a hunch.

Yes. Bulk import runs from CSV, Excel, VCF and Google Sheets, mapping company name, contact, country, product family and custom fields. Business-card lists collected at a fair load the same way. Checking the mapping with a sample file before the full import is recommended so duplicate records do not appear.