A food question and a grooming slot land on the very same line in your pet shop.

Rocketly is a CRM layer for the customer communication and request flow of a pet shop and grooming salon: food orders, grooming and boarding requests from connected channels attach to a customer record, bookings sit in a calendar, repeat food reminders run as a sequence, and the process is reportable. It does not take over your till software, your online store or your courier operation; it works alongside them as the communication and follow-up layer.

Yes. Connected sources such as WhatsApp Business, a personal WhatsApp line, Instagram DM and story replies, Facebook Messenger, Telegram, email and the web chat widget appear in the same inbox. Rocketly supports 12 channel types in total; which ones you can open depends on your account configuration and plan. When several people answer, the same screen shows who owns which conversation.

You define a workflow around the last order date and bag size: a trigger (once your chosen number of days has passed), a condition (the customer has given contact consent) and an action (a reminder draft, a task or a notification). Rocketly never messages a customer without your team: AI prepares the draft, your team edits the wording and makes the sending decision. Intervals can differ per product group such as cat litter, dog food or supplements.

Yes. With appointments and online booking you define separate service types for the grooming chair and the boarding pen, each with its own duration and capacity. The owner picks a slot from the shareable page and the record syncs with Google Calendar. A second request for the same window shows on the calendar, so weekend clashes surface before anyone arrives at the door.

No. AI produces assisting output only: conversation summaries and reply drafts based on your knowledge base. Diet changes, dosage, vaccination, parasites and symptoms belong to veterinary practice; no draft is produced for those questions and the conversation is attached to a veterinary referral text. Final review of customer-facing content and sending authorization always stay with your team.

Your till and stock software keeps running on its own side; Rocketly does not pull live register data. If you want, the Inventory add-on lets you keep cards for the food, litter and accessories you sell inside Rocketly and attach them to quotes and order records. That way what was discussed and what was requested sit on the same record, while counting and payment stay in your existing system.

You open custom fields on the customer record for breed, age, weight range, coat type, current food, preferred groom style and temperament notes. Owners with several animals get a separate note and tag per animal. If you build the intake form with Form Builder, what the owner fills in lands on the record directly and triggers the workflow you defined.

Yes. Bulk import runs from CSV, Excel, VCF and Google Sheets, mapping name, phone, email and custom fields such as pet details. A notebook or a till export can be turned into a table and brought in. Checking the field mapping with a small sample file first is recommended so duplicate records do not appear.

Yes. There is a permanently free plan and no credit card is requested. You can start with the inbox, customer records and the basic booking flow. AI reply drafts, advanced workflows, the Inventory add-on and some channel connections sit in paid plans; the pricing page shows which feature belongs to which plan.